Help Desk

Understanding the Candidate's Experience

Learn what candidates see and experience when they complete your one-way video interview. Understand the process from their perspective.

By Support Team
·4 min read

When a candidate clicks your interview link, they'll see a clean, branded page and progress through these steps:

1. Branded Landing Page

  • Logo & Company Name
  • Position Description (rich text, links, lists)
  • Privacy Policy link
  • Estimated Completion Time

2. Automatic Profile Collection

You don't need separate name/email questions—candidates enter:

  1. Full name
  2. Email address

3. Question Navigation

Candidates see all questions in sequence. They can:

  • Navigate back and forth
  • See progress indicator

4. Answering Different Question Types

Multiple-Choice

  • Select one option
  • Instant auto-scoring (Correct / Acceptable)

Text Response + AI Check

  1. Type free-form answer
  2. AI evaluates against your "correct" & "acceptable" criteria
  3. Option to retry before submission

Video Response

  • Record on desktop or mobile
  • Preview, retry, or submit
  • Allows multiple attempts

5. Submission & Confirmation

  • Final "Submit" button
  • Confirmation message displayed
  • Candidates can't edit after submission

Tips for Better Candidate Experience

  • Use clear, concise position descriptions
  • Keep question count manageable
  • Offer example answers or hints
  • Ensure privacy policy is visible and brief