Help Desk

Understanding the Candidate's Experience

Learn what candidates see and experience when they complete your one-way video interview. Understand the process from their perspective.

By Support Team
·4 min read

When a candidate clicks your interview link, they'll see a clean, branded page and progress through these steps:

1. Branded Landing Page

  • Logo & Company Name
  • Position Description (rich text, links, lists)
  • Privacy Policy link
  • Estimated Completion Time

2. Automatic Profile Collection

You don't need separate name/email questions—candidates enter:

  1. Full name
  2. Email address

3. Question Navigation

Candidates see all questions in sequence. They can:

  • Navigate back and forth
  • See progress indicator

4. Answering Different Question Types

Multiple-Choice

  • Select one option
  • Instant auto-scoring (Correct / Acceptable)

Text Response + AI Check

  1. Type free-form answer
  2. AI evaluates against your "correct" & "acceptable" criteria
  3. Option to retry before submission

Video Response

  • Record on desktop or mobile
  • Preview, retry, or submit
  • Allows multiple attempts

5. Submission & Confirmation

  • Final "Submit" button
  • Confirmation message displayed
  • Candidates can't edit after submission

Tips for Better Candidate Experience

  • Use clear, concise position descriptions
  • Keep question count manageable
  • Offer example answers or hints
  • Ensure privacy policy is visible and brief
Support Team

Support Team

Our dedicated support team is here to assist you with any questions or issues you may have. We're committed to providing you with the best possible experience and ensuring you get the most out of our platform.